- Do I have to create an account to schedule a cleaning visit?
- You don’t need to create an account to request an order, you just need to go to our “book now” section and fill out your personal information and cleaning needs. Nonetheless, you have the option to create an account once you’ve placed an order, so you can manage it, modify it or cancel it.
- Is my credit card information needed to schedule a cleaning service?
- Anytime you schedule with us, you’ll be required to enter your credit card information on our secure site. At the time of scheduling an appointment, the card won’t be charged until the cleaning service has been completed.
- What to do before a team arrives to your home?
- Before the team gets home, we ask that you move any toys and dirty dishes from the areas that will be cleaned. That is a way to help our team to the job with perfection and efficiently.
- Is Bright Home Solutions a pet-friendly company?
- Of course. As professional teams are trained to work under certain conditions, being one of them working around pets. We required specific orders, so your pets can be treated as you need.
- Am I required to be home during cleaning services?
- It is your decision. Our teams are professional and trained to deliver an exceptional service even if home owners are not present. We only need to have a way to access to your home, for that, you will notify us the best way to do it.
- Am I covered in case of any damaged article?
- We are a licensed, and, insured company that takes with great care every little detail that our teams go through. But in the case of an accident we respond with responsibility and respect.
- How long does it take to complete a cleaning service?
- Every service covers different needs, that’s why we have a time-frame going from 1 – 4 hours, depending on how many areas a cleaning visit will take care of.
- What services Bright Home Solutions does not include/offer?
- Chandeliers
- Laundry
- Wash dishes
- Pet waste
